Privacy Policy

Who we are

Ace Machinery Limited operates as Ace Machinery, an agricultural machinery servicing and sales business based in Invercargill, New Zealand.

Privacy enquiries: admin@acemachinery.co.nz. Postal address: 46B Onslow Street, Rockdale, Invercargill 9812.

Information we collect

We may collect the following personal information:

• Contact form: name, farm or business name, phone number, email address, enquiry topic, and message content.
• Newsletter: email address when you subscribe in the footer.
• Phone and email: information you provide when you call, email, or visit the workshop (including parts orders to parts@acemachinery.co.nz).
• Website usage: aggregated page views and performance data via Vercel Analytics (no advertising cookies or cross-site tracking on our site).
• Technical data: browser type, device, and approximate region from server logs and analytics, used to keep the site secure and reliable.

How we use your information

We use personal information to:

• Respond to enquiries, bookings, breakdowns, and parts requests.
• Provide servicing, repairs, and sales-related communication.
• Send newsletters or updates where you have subscribed (you can unsubscribe at any time).
• Improve our website and understand how visitors use it.
• Meet legal, accounting, or safety obligations where required.

Who we share information with

We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as website hosting, email delivery, and analytics providers. These providers may store data outside New Zealand; we require them to protect information appropriately.

We may disclose information if required by law, court order, or to protect the rights and safety of our staff, customers, or others.

Storage, security, and retention

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure.

We keep information only for as long as needed for the purposes above, or as required by law. Enquiry and customer records are retained in line with our business and tax requirements.

Your rights

Under the Privacy Act 2020, you may request access to personal information we hold about you and ask for correction if it is inaccurate, incomplete, or out of date.

To make a request, contact us at admin@acemachinery.co.nz. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).

Cookies and analytics

Our site uses Vercel Analytics to measure traffic and performance in a privacy-focused way. We do not use Google Analytics or advertising trackers unless we clearly tell you otherwise and update this policy.

Essential cookies may be used for site functionality and security. You can control cookies through your browser settings.

Links to other websites

Our site may link to third-party sites (for example Facebook or supplier websites). We are not responsible for their privacy practices. Review their policies before providing personal information.

Children

Our website is aimed at farm and business customers. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Material changes may also be noted on the website.

Contact us

For privacy questions or requests, email admin@acemachinery.co.nz or call 03 214 1727.